If I leave and want to come back, do I need to pay another joining fee?

If you rejoin within a period of 6 months, we will not ask you to pay another joining fee.

 

What time is the last entry?

We request that last entry is 45 minutes before closing.

 

At what age can I lift weights?

Minimum age to lift weights, either free weights or fixed weights, is 16.

 

Can my child come in with me?

Our Teen Fit members have to be a minimum age of 13 and have completed an induction with one of our qualified fitness instructors. If your child has completed this criteria, then they are more than welcome to come during the permitted times.  Please see our Teen Fit membership for more details.

 

Do I have to have an induction?

Our inductions are for your health and safety.  If you choose to not have one then we request that you sign a disclaimer.  We do, however, insist that you complete our Health Questionnaire.

 

What are your swimming times?

Please refer to our swimming timetable.

 

What are your opening hours?

Monday to Thursday 6.30am-10pm, Friday 6.30am-9pm, Saturday and Sunday 8am-7.30pm.  Bank holidays 8am-4pm.

 

How do I cancel my membership?

Please contact reception in the first instance.  We require 30 days written notice whereupon your membership will expire.  If you fail to contact us and cancel your direct debit directly with the bank, you will be required to pay 1 months membership fee.  Your membership will automatically expire on the 30th/31st of the month your last payment was made. You can also send your cancellation request to [email protected]

 

Can I just cancel my direct debit if I wish to cancel my membership?

No as you will fall into arrears and we will pursue you for the balance owing.  Please contact reception in the first instance.

 

Is there a Contract with my direct debit?

We do not have any long term contracts with our memberships.  All we ask is that you provide us with one full month’s notice if you wish to cancel.

 

Is there a joining fee?

There is a one off joining fee of £18.00.  This payment also entitles you to a programme write which can be reviewed whenever you like throughout the lifetime of your membership free of charge.

 

Can I take some forms away to complete?

All our forms are on the system, please contact reception and we can take some details and book you in for your induction.

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